FAQ
Ordering
Do I need an account to place an order? No, guest checkout is supported. Registering an account enables convenient order‑history lookup and tracking.
Can I change or cancel my order? Modifications or cancellations are accepted within 48 hours after payment submission. Please reach out to support promptly for processing.
Payment
What payment methods do you accept? Visa, Mastercard, American Express and other secure checkout options will appear on the payment page subject to regional availability.
Will I be charged additional fees? All listed prices are denominated in USD unless specified otherwise. Foreign‑exchange conversion or bank service charges may be levied by your own financial institution, which are outside our control.
Shipping
Where do you ship from? Shipments are dispatched from cross‑border fulfillment warehouses selected based on stock levels and delivery destination.
How long does shipping take? Processing lead‑time: 1‑3 business days. Estimated transit: 12‑15 business days.
How can I track my order? Tracking numbers will be delivered to your email inbox once shipment completes.
Delivery Issues
What if I entered the wrong address? Submit correction requests within 48 hours of placing your order. We will attempt address updates before dispatch; changes cannot be guaranteed once fulfillment workflows commence.
What if my order is marked delivered but not received? First verify with local courier services, household members or neighbours. If the parcel still cannot be located, please contact us within 7 calendar days from the “delivered” status timestamp.
Returns & Refunds
What is your return policy? We maintain a 30‑day return window subject to conditions laid out in our Return & Refund Policy.
Who pays for return shipping? Buyers bear return‑shipping expenses unless goods arrive defective, damaged or shipped incorrectly due to our operational error.
What if the item is damaged? Notify us within 7 days of receipt and furnish clear photo or video proof of defects.
How long does a refund take? Refund funds are processed 5‑10 business days after returned goods arrive and pass inspection; actual arrival timelines are determined by your payment provider.
Security
Is my payment secure? All transactions run on encrypted third‑party payment gateways that safeguard your financial data.
Contact Email: service@vanqilo.com Response window: within 24 business days.