Shipping & Delivery

1. Shipping Overview

We collaborate with global logistics providers to deliver parcels to supported international destinations. Our logistics team aims to process orders with care and optimise delivery efficiency. This document clarifies processing cycles, tracking workflow and contingency arrangements for delivery‑related incidents.

2. Order Processing Time

After payment validation, orders normally enter processing within 1‑3 business days. Orders received during weekends, public holidays or peak sales periods may require extended processing lead‑time. Tracking notifications will be sent to your checkout email address once shipment completes.

3. Shipping Time

Actual delivery lead‑time varies according to destination country, courier partners, customs clearance progress and local last‑mile conditions. Standard estimated transit: 12‑15 business days post‑dispatch. Remote international locations may experience prolonged delivery windows.

4. Shipping Fees

Applicable freight charges are fully displayed on the checkout page prior to payment confirmation. Final shipping expense is determined by delivery location, delivery‑method selection, package weight and available logistics resources.

5. Shipping Destinations

We provide delivery coverage for major markets including United States, Canada, United Kingdom, Australia, selected European nations and other qualifying international territories. If your location cannot be selected during checkout, please reach out to support for further consultation.

6. Order Tracking

After dispatch you will obtain a tracking number via email for status lookup through courier‑provided tracking portals. Contact our team if you have not obtained tracking alerts after normal processing periods elapse.

7. Customs, Taxes And Import Duties

Cross‑border shipments may incur import duties, VAT and brokerage‑clearance fees imposed by local authorities. All such additional charges fall to customer responsibility unless explicitly stated otherwise on checkout. In case of damaged‑goods receipt, submit photos of outer package and merchandise to customer support.

8. Incorrect Shipping Address

Please double‑verify completeness and accuracy of shipping address before submitting payment. If address input errors occur, send amendment requests within 48‑hours post‑purchase. We will attempt modifications before dispatch, but changes cannot be guaranteed once fulfilment procedures start.

9. Lost, Missing Or Damaged Packages

In scenarios of lost parcels, physical damage or “delivered‑but‑not‑received” reports, please notify support without delay. For damage claims you must supply clear photos/videos covering product condition, outer package and shipping label within 7‑day post‑delivery reporting window. Such materials are required for internal assessment and carrier liaison work.

10. Delivery Delays

Delivery hold‑ups may arise out of circumstances outside our direct control: severe weather, official holidays, customs inspection, courier backlogs or inaccurate recipient addresses. In case of material shipment delays, contact us so we can conduct shipment status investigations.

11. Contact Us

For shipping‑related assistance:

Email: service@vanqilo.com

Legal Operator: Shenzhen Junshuo Network Technology Co., Ltd. Registered Address: Room C2206, Block ABCD, Building 3, Tian'an Cloud Valley Industrial Park, Gangtou Community, Bantian Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

Business License Entity: Shenzhen Junshuo Network Technology Co., Ltd. Customer Service Hotline: +1 9702872237